# Support Policy ### Support Limitations * Support **responses may take up to 24 hours**. If you are having any issues please consult our [**documentation pages**](/directory.md). * We are **not required** to provide support to customers who have **ignored the config's dependencies list**. * We **can not** provide in-game **support** to **local (LAN) servers** (run off a personal computer) ### Support Security * Clean Configs support team may request your **product key** or **email address**. This is to prove that you purchased the resource. If you can not supply the product key or your email address affiliated with the purchase, we may not be able to assist you. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.cleanconfigs.com/legal/support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.